Privacy Policy

 Wise Care Response Ltd
Effective Date: [01/10/2025]

At Wise Care Response Ltd, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, contact us, or use our plumbing and emergency response services.

Wise Care Response Ltd is a plumbing and property maintenance company based in the UK. We provide plumbing, emergency repairs, and related services.

• Company Name: Wise Care Response Ltd
   
• Contact Email: info@wisecareresponse.co.uk
   
• Contact Number: 0800 233 5101
   
• Registered Office:  25 Vicarage Meadow, Stow-cum-Quy, Cambridge, Cambridgeshire, CB25 9AL
   

We may collect the following information when you interact with us:

• Personal details: name, address, email address, phone number.
   
• Service details: information about your property, plumbing issues, and any work requested.
   
• Payment details: limited information necessary for billing and payment (handled securely through third-party processors – we do not store full card details).
   
• Website data: information such as IP address, browser type, and cookies for analytics and site functionality.
   

We use your information to:

• Provide plumbing and emergency response services.
   
• Communicate with you regarding appointments, quotes, or follow-up services.
   
• Process payments and issue invoices.
   
• Improve our services and website performance.
   
• Comply with legal and regulatory obligations.
   

We will never sell your data to third parties.

We may share your information with:

• Service providers: trusted third parties who help us deliver services (e.g., payment processors, IT support).
   
• Legal authorities: if required by law or to protect our legal rights.
   

All third-party partners are required to respect your privacy and comply with data protection laws.

Our website may use cookies and similar technologies to improve user experience, analyse website performance, and remember your preferences. You can control cookies through your browser settings.

We use appropriate technical and organisational measures to keep your personal data secure, including encryption, firewalls, and restricted access.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
   
• Request correction of inaccurate data.
   
• Request deletion of your data (where legally possible).
   
• Restrict or object to how we use your data.
   
• Request transfer of your data to another provider.
   

To exercise these rights, please contact us at info@wisecareresponse.co.uk.

We keep your personal data only for as long as necessary to provide services, meet legal obligations, and resolve disputes.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Wise Care Response Ltd
Email: info@wisecareresponse.co.uk
Phone: 0800 233 5101
Address: 25 Vicarage Meadow, Stow-cum-Quy, Cambridge, Cambridgeshire, CB25 9AL

If you are not satisfied with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.